Legal
Refund Policy
Last updated: October 21, 2026
1. Quotes are free
Requesting a quote through our website is free, and there is no obligation to book.
2. Your final price
After you send us photos or a video of the items or job on WhatsApp, we send you a final written price that includes every fee except applicable taxes. That price is final unless the job is bigger than what you showed us or described. If it is, we will agree any change with you before doing extra work.
3. When you pay
You only pay after you have accepted the final price, using a payment method we agree with you.
4. Rescheduling
Rescheduling is free. Please let us know as early as you can.
5. Cancelling
You can cancel at no charge at any time before the job starts. If you have already paid, we will refund you in full.
6. How to cancel or ask for a refund
Email us at info@frankiemoving.ca or call +1 (604) 518-9118. We will confirm your cancellation and any refund in writing.
7. Your rights
Nothing in this policy limits your rights under British Columbia consumer protection law. See also our Terms & Conditions.
This page is general information, not legal advice. Frankie Moving and Junk Removal should have it reviewed by a lawyer.